Plastics processing · technical products
ZAPF: Automating complex customer orders.
Digital employees process incoming orders, match customers and technical items, and prepare clear cases for further ERP processing. Unclear cases reach the team with the information it needs.
Every order is different. Checking still takes expertise.
Customers order in different formats and use their own item references. Technical features, dimensions and variants must match existing item data. Delivery addresses, prices and units also need checking. For the sales operations team, this means bringing together information from orders and reference data, reconciling details and resolving ambiguities. Entering data is only one part of that work.
From incoming order to checked record.
Digamma takes on recurring capture, matching and checks. Incoming documents become a structured record ready for the next stage of processing:
- Read the customer order and capture relevant order information.
- Match customers, delivery addresses and order line items.
- Check technical item features and commercial details.
- Prepare clear cases for further ERP processing.
- Pass unclear matches and possible duplicates to specialist review.
Process routine cases. Review exceptions with context.
The output is structured, checked order data with clearly identified open points. Suitable standard cases can move through controlled processing. Where information is incomplete or matching is ambiguous, the team receives the context for its decision. A prepared record is not presented as an already completed commercial transaction.
Less routine work in sales operations.
Recurring checks, matching and data preparation are taken care of. The value is in day-to-day work: less manual handling of suitable standard cases and more capacity for specialist exceptions and customer service. Commercial responsibility stays with the responsible team.
The process is in production. Key parts have been accepted; development continues.
Where does your next workflow begin?
Together, we examine your incoming work, the checks it needs and the intended outcome.