Managed Work
Operations are part of the work.
The first working version is the beginning of ongoing operation. Digamma handles the technical responsibilities included in the agreed scope.
Observe execution and results together
We look at completed work alongside technical execution. Depending on the process, operating measures include runtime, failures, costs, result quality and business exceptions.
Make responsibility explicit
- Digamma maintains the agreed technical implementation and operation.
- Your process owner defines business rules and acceptable outcomes.
- Named people handle business exceptions and approve changes.
- Support channels, response times and operating hours are agreed for each project.
Release changes against a verified baseline
A new rule, model or interface may change behavior. Changes are therefore evaluated against suitable cases, versioned and approved through the agreed procedure.
Incident handling and the ability to pause automated actions belong in the operating model. Restart and recovery requirements are agreed before production use.